FAQ’s

Frequently Asked Questions

Here’s what you may want to know.

I’m not sure what kind of appointment I need…

Not to worry, call our reception staff and they’ll be able to assist.

How long will my appointment take?

Initial consultations at Perth Physio Collective are between 30 minutes and 1 hour, while follow-ups are between 15 and 30 minutes.

What do I wear to my appointment?

We recommend wearing comfortable clothing that you can move in.

Does Perth Physio Collective offer Telehealth?

Telehealth appointments are available for some follow-up consultations, depending on the type of consultation and the patient’s requirements.

What if I need to cancel?

In the event that you need to cancel or reschedule your consultation, please provide at least 24 hours notice to the Baby Steps reception team. No-shows or cancellations without sufficient notice will result in the full cost of the appointment being applied.

Can I bring my children to my appointment?

Of course!

Perth Physio Collective is housed within Baby Steps Health Centre, where children have access to a variety of toys, books and activities to pass the time in the waiting room.

Does Perth Physio Collective have wheelchair access?

Yes, there is a lift to our level and accessible toilets available within.

I’m worried I’ll forget about my appointment…

We’ll remind you!

There’s an option when booking your appointment to receive text reminders. If you’ve consented, we’ll send you an appointment reminder the day before your appointment.

 

What if I need after hours care?

Perth Physio Collective are open between 9am to 5pm from Monday – Saturday.

If you require urgent care outside these hours, call 000. If it’s not an urgent matter, call the Baby Steps reception team during business hours and they’ll happily assist you in booking the soonest appointment.

I think I’m coming down with something…

If you’re showing cold or flu symptoms on the day of your consultation, let the Baby Steps reception team know as soon as you can. Alternative arrangements can then be discussed.

What amenities are available?

Perth Physio Collective patrons have access to bathrooms, filtered water and healthy snacks, pram parking, fully stocked change tables and milk warmers in our breastfeeding nook.

Is Perth Physio Collective COVID-safe?

While there are currently no government enforced COVID-19 restrictions, Perth Physio Collective and Baby Steps have established protocols.

We provide hand sanitiser upon entry to the centre, as well as in every consultation room. You are welcome to wear a mask if you choose and if you’d prefer that your physiotherapist wear a mask, just let the Baby Steps reception team know.

*For official information on  COVID-19, see WA.gov.au